Booking & Deposits

How do I book an appointment?
Appointments can be booked online through our Booking tab or by calling us at (770) 237-0037.

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Do I need a deposit to book?
Yes. A $25 non-refundable deposit is required to secure your appointment. It will be applied to your service total at checkout. Deposits may be transferred once if you reschedule at least 48 hours before your appointment.

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 Cancellations & No-Shows

What if I need to cancel or reschedule?
We require 48 hours’ notice. Late cancellations or no-shows will result in the loss of your deposit. A new deposit is required to rebook.

 

What happens if I’m late?
If you are more than 15 minutes late, please call us. We’ll do our best to accommodate, but your appointment may need to be rescheduled.

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Preparing for Your Appointment​

How should I arrive for my appointment?

• Please remove braids, twists, weaves, and extensions before your visit.

• A $50+ fee applies for removal or excessive detangling.

• For consultations, chemical services, or a TextureCut, arrive with your hair in a natural “Wash N Go” state—detangled, free of excessive products, and hanging loosely.

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How should I prepare for a TextureCut?
Arrive with your curls detangled, dry, and in their natural “Wash N Go” state. Avoid ponytails, clips, or updos.

 

Extensions

Can I bring my own extensions?
For liability and quality reasons, we only install extensions purchased from Hi Texture Salon. A consultation is required before booking.

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Products & Services

Can I bring my own products?
No. We exclusively use professional brands such as MoroccanOil, DevaCurl, Design Essentials, and Influance Hair Care to ensure consistent quality.

 

 

 Guests, Children & Environment

Can I bring my child or a guest?
Children are welcome only if they have an appointment. Please do not bring extra guests, as our seating is limited.

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Can I use my phone during services?
We kindly ask that you silence phone use during your service to maintain a relaxing environment.

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Payments & Guarantees

What forms of payment do you accept?
We accept cash, debit, and credit cards (Visa, MasterCard, Discover, AmEx).

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What if I’m not satisfied with my service?
Please let us know before leaving the salon so we can make adjustments. We do not offer refunds or redos once you’ve left.